Privacy Policies and Terms of Service
Privacy Policy for Napa Valley College
Collection of your Personal Information
Napa Valley College collects personally identifiable information, such as your e-mail address, name, home or work address, or telephone number. We also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.
Additionally, information about your computer hardware and software is automatically collected by Napa Valley College. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Napa Valley College website.
Please be aware that if you directly disclose personally identifiable information or personally sensitive data through Napa Valley College's public message boards, this information may be collected and used by others. Napa Valley College does not read any of your private online communications.
Napa Valley College encourages you to review the privacy statements of websites you choose to link to from Napa Valley College so that you can understand how those websites collect, use, and share your information. Napa Valley College is not responsible for the privacy statements or other content on websites outside of the Napa Valley College website.
Use of your Personal Information
Napa Valley College collects and uses your personal information to operate the Napa Valley College website and deliver the services you have requested. We also use your personally identifiable information to inform you of other products or services available from Napa Valley College and its affiliates. Napa Valley College may also contact you via surveys to conduct research about your opinion of current services or of potential new services.
Napa Valley College does not sell, rent, or lease its customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Napa Valley College may share data with trusted partners to help us perform statistical analysis, send you e-mail or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Napa Valley College, and they are required to maintain the confidentiality of your information.
Napa Valley College does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Napa Valley College keeps track of the websites and pages our customers visit within Napa Valley College, in order to determine what Napa Valley College services are the most popular. This data is used to deliver customized content and advertising within Napa Valley College to customers whose behavior indicates that they are interested in a particular subject area.
Napa Valley College websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Napa Valley College or the site; (b) protect and defend the rights or property of Napa Valley College; and (c) act under exigent circumstances to protect the personal safety of users of Napa Valley College, or the public.
Use of Cookies
The Napa Valley College website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Napa Valley College pages or register with Napa Valley College site or services, a cookie helps Napa Valley College to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Napa Valley College website, the information you previously provided can be retrieved, so you can easily use the Napa Valley College features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Napa Valley College services or websites you visit.
Security of your Personal Information
Napa Valley College secures your personal information from unauthorized access, use, or disclosure. We secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Napa Valley College will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how Napa Valley College is protecting your information.
Contact Information
Napa Valley College welcomes your comments regarding this Statement of Privacy. If you believe that Napa Valley College has not adhered to this Statement, please contact Napa Valley College at: websupport@napavalley.edu. We will use commercially reasonable efforts to promptly determine and remedy the problem.
SMS and Phone Call Privacy Policy
SMS/Text Messaging
Napa Valley College (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information, including information collected in connection with our SMS (text messaging) communications.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Mailing address
- Mobile phone number
This information may be collected when you:
- Complete forms on our website
- Submit inquiries or applications
- Register for events
- Communicate with us directly
SMS Communications
Consent to Receive Text Messages
By providing your mobile phone number and explicitly opting in (for example, by checking a consent box on a form), you agree to receive SMS messages from Napa Valley College. Message and data rates may apply.
Consent to receive text messages is not a condition of enrollment or purchase.
Types of Messages You May Receive
Messages may include both informational and promotional content, such as:
- Admissions updates and application status notifications
- Event reminders and campus information
- Enrollment-related communications
- Promotional messages about programs, opportunities, or events
Message frequency may vary. You may receive multiple messages per week depending on your engagement with us.
How You Opt In
You may opt in to receive SMS messages by:
- Submitting forms on our website and selecting the SMS consent option
- Registering for events and opting into text communications
- Providing consent during the application or inquiry process
- Communicating with us and agreeing to receive follow-up messages
Information Collected for SMS Communications
When you opt in to receive SMS messages, we may collect:
- Your mobile phone number
- Your name
- Information related to your inquiry, application, or engagement with us
How We Use SMS Information
We use your information to:
- Send admissions and enrollment communications
- Provide application updates and reminders
- Share event information
- Send promotional and marketing messages (where consent has been provided)
- Respond to inquiries and provide support
Sharing of SMS Information
We do not sell, rent, or share your mobile phone number or SMS consent information with third parties for their marketing purposes.
We may share your information with trusted service providers (such as messaging platforms) solely for the purpose of delivering SMS communications.
Opt-Out of SMS Communications
You may opt out of receiving text messages at any time by replying:
- STOP to unsubscribe
- HELP for assistance
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Retention of SMS Data
We retain SMS-related information only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. When no longer needed, we securely delete or anonymize the information.
How We Use Your Information
We may use your information to:
- Provide and improve our services
- Communicate with you
- Process applications and registrations
- Respond to inquiries
- Comply with legal obligations
Your Privacy Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
To make a request, please contact us using the information below.
You may also opt out of SMS communications at any time by replying STOP.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Email: communications@napavalley.edu
Phone: (707) 256-7110
Phone Call Communications
Consent to Receive Phone Calls
By providing your phone number to Napa Valley College, you consent to receive phone calls from us, which may include calls made using automated technology, artificial intelligence (AI)-assisted systems, and/or prerecorded or artificial voice messages.
These calls may be made for informational or promotional purposes related to:
- Admissions and enrollment
- Application status and follow-ups
- Event reminders and participation
- Programs, offerings, and other opportunities
Consent to receive phone calls is not a condition of enrollment or purchase.
AI-Assisted Calling
Some calls may be conducted or supported by automated systems or AI-assisted technology. These technologies may be used to:
- Provide information
- Route calls or assist representatives
- Deliver prerecorded or partially automated messages
You may request to speak with a live representative at any time during a call, where applicable.
Call Recording and Monitoring
Phone calls with Napa Valley College may be recorded and/or monitored for purposes such as:
- Quality assurance
- Training and evaluation
- Record-keeping and compliance
By engaging in a call with us, you acknowledge and agree that the call may be recorded, where permitted by applicable law.
How We Use Call Information
Information collected during phone communications may be used to:
- Respond to inquiries and provide support
- Assist with admissions and enrollment processes
- Improve our services and communication practices
- Maintain records of interactions
Opt-Out of Phone Calls
You may opt out of receiving phone calls at any time by:
- Informing the caller during any call
- Contacting us using the information provided below
- Following any opt-out instructions provided during the call
We will process opt-out requests in accordance with applicable law.
Sharing of Call Information
We do not sell or share your phone number with third parties for their marketing purposes.
We may share information with trusted service providers solely for the purpose of facilitating communications and services on our behalf.
Call Frequency
The frequency of phone calls may vary depending on your interaction with us, including your inquiry status, application progress, or engagement with our programs.
Compliance with Applicable Laws
We strive to comply with all applicable laws and regulations related to phone communications, including the Telephone Consumer Protection Act (TCPA) and other relevant regulations governing automated calls, prerecorded messages, and call recording.
Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Email: communications@napavalley.edu
Phone: (707) 256-7110
Did we intend to keep this part in the parentheses, or was this also part of the template?
SMS and Phone Call Terms of Service
SMS Terms of Service
By opting in to receive SMS messages from Napa Valley College, you agree to the following terms:
SMS Program Description
You may receive SMS messages from us that include both informational and promotional content, such as:
- Admissions and enrollment communications
- Application status updates
- Event reminders and participation details
- Student engagement and support communications
- Promotional messages related to programs, offerings, and opportunities
These messages may be sent to prospective students, applicants, and current students.
Message Frequency
Message frequency may vary based on your interactions with us. You may receive multiple messages per week depending on your engagement, application activity, event participation, or requests for information.
Opt-In
You may opt in to receive SMS messages by:
- Providing your mobile phone number through website forms, applications, or event registrations and selecting the SMS consent option
- Submitting an inquiry and explicitly agreeing to receive text messages (for example, by checking a consent box)
- Providing consent through other communication channels where permitted
By opting in, you provide express consent to receive SMS messages from Napa Valley College, including messages sent using automated technology, AI-assisted systems, and/or prerecorded messages.
Consent to receive SMS messages is not a condition of enrollment or purchase.
Opt-Out
You may opt out of receiving SMS messages at any time by replying:
- STOP to unsubscribe
After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again by sending START to (707) 256-7201.
Help Instructions
For assistance, reply: “HELP”
You will receive a response with instructions on how to get support.
You may also contact us directly at:
Email: communications@napavalley.edu
Phone: (707) 256-7110
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Carrier Disclaimer
Message delivery is subject to your mobile carrier’s network availability and is not guaranteed. Supported carriers, message types (including short code, 10DLC, or toll-free), and compatible devices may vary.
Carriers are not liable for delayed or undelivered messages.
Eligibility
By participating in this program, you confirm that:
- You are the authorized user of the mobile number provided
- You have the authority to consent to receive SMS messages at that number
Acceptable Use
You agree to use this service only for lawful purposes and not to misuse, disrupt, or interfere with the messaging service.
Privacy
Your information will be handled in accordance with our applicable Privacy Policy. For more information, please review: Privacy Policy.
Changes to Terms
We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date. Your continued participation in the SMS program constitutes your acceptance of such changes.
Contact Us
If you have questions about these Terms, please contact us at:
Email: communications@napavalley.edu
Phone: (707) 256-7110
Phone Calling Terms of Service
By providing your phone number to Napa Valley College, you agree to the following terms regarding phone call communications
Consent to Receive Calls
You consent to receive phone calls from Napa Valley College, which may include calls made using automated technology, AI-assisted systems, and/or prerecorded or artificial voice messages.
These calls may be made for both informational and promotional purposes, including:
- Admissions and enrollment communications
- Application follow-ups and status updates
- Event reminders and participation details
- Student engagement and support
- Promotional information about programs, offerings, and opportunities
Consent to receive phone calls is not a condition of enrollment or purchase.
AI-Assisted and Automated Calling
Some calls may be conducted or supported by automated systems or AI-assisted technology. These technologies may be used to:
- Deliver prerecorded or partially automated messages
- Assist representatives during live calls
- Route or respond to inquiries
You may request to speak with a live representative during a call, where applicable.
Call Recording and Monitoring
Phone calls may be recorded and/or monitored for purposes including:
- Quality assurance
- Training and evaluation
- Record-keeping and compliance
By participating in a call, you acknowledge and agree that the call may be recorded, where permitted by applicable law.
Call Frequency
The frequency of calls may vary based on your interaction with us, including your inquiry status, application activity, event participation, or engagement with our programs.
Opt-Out of Phone Calls
You may opt out of receiving phone calls at any time by:
- Informing the caller during a call
- Contacting us using the information below
- Following any opt-out instructions provided during the call
We will process opt-out requests in accordance with applicable law.
Use of Information
Information collected during phone communications may be used to:
- Respond to inquiries and provide support
- Assist with admissions and enrollment processes
- Improve services and communication practices
- Maintain records of interactions
Privacy
Your information will be handled in accordance with our Privacy Policy. For more information, please review: Privacy Policy.
Changes to Terms
We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about these Terms, please contact us at:
Email: communications@napavalley.edu
Phone: (707) 256-7110
Do we know if the messages immediately stop for graduated/departed students? If not, maybe we can add "alumni" or "recent alumni?"