WebAdvisor

Password Help

Many people don’t realize this, but you can reset your own password in WebAdvisor if you happen to forget it—and you can do this 24-hours a day, automatically!  So if you can’t remember your WebAdvisor password, and you’ve tried looking at your password hint and that didn’t help, then here’s the procedure:
  1. Go to WebAdvisor and click on the orange Prospective Students menu icon
  2. Click on the “What’s my Password?” link
  3. Click on the “I don’t remember, reset my password” link
  4. Enter your last name, and either your social security number or your Colleague ID number* (not both)
  5. Click the SUBMIT button
  6. You will then be shown a drop-down list of e-mail addresses you have on file in Datatel—choose one and click the SUBMIT button
  7. In about 1-2 minutes you will receive an e-mail that contains a one-time use temporary password that will allow you to log in to WebAdvisor.  As soon as you log in you will be told that your password has expired—now you can set up your own password!  Remember, when it asks for your “old password” you need to enter whatever you used to get to that screen—in this case it would be the one-time password from the e-mail you received.

This only works if you have an e-mail address on file in Datatel.  You can find out if you do by logging in to WebAdvisor, clicking on the blue Current Students menu icon, then clicking on the “My Profile” link (near the bottom right-hand side of the menu).  If you do not have an e-mail address, or if it is incorrect, then click the “Address Change” link at the bottom of the page.  This will allow you to enter an e-mail address.  (Remember—the only thing you can change online is your e-mail address—everything else requires you to submit a Change of Information Form!)

Hopefully this will help someone who can’t get into their WebAdvisor account in the middle of the night, when there’s nobody to call for help!

*Note:  Your Colleague ID number (which is titled Student ID throughout WebAdvisor) can be found in several places—if you check “My Profile” as described above, or on your pay stub are two of the easiest.