At Napa Valley College, we hope that our established policies and procedures work effectively. When they do not, there are various methods for hearing complaints and appealing decisions.
The college Ombudsperson does not interfere with established processes but can assist you if you do not know the established process or have tried unsuccessfully to settle your complaint through routine channels. The role of the Ombudsperson is neutral and confidential, with the authority to investigate complaints, provide information, and resolve problems. When solutions are not found, the problem may be referred to the appropriate administrator or division chair. The interim Ombudsperson is Howard Willis, Dean of Counseling Services and Student Success, whose office is located in the 1300 Student Services 1 Building, Rm 1333, phone (707) 256-7350.